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ITIL® v3

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In this showcase you will find a selection of training courses and exams in the ITIL® v3 context. If you are interested in ITIL® 4 certification courses and exams, please click here.
To look for a course or an exam specifically, you can use the "Search courses/exams prices" tool that you will find below.
If you do not see the course or exam you want, please contact us.

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iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams

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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

ITIL® (Information Technology Infrastructure Library) is the most widespread and globally used framework for IT Service Management. It has undergone several changes over time since the first version of the late '80s to the version of the early 2000s, known as ITIL v2. Later ITIL v3 was the term frequently used for the 2007 update, which should be more correctly referred to as ITIL 2007. The last edition of ITIL was published in 2011 and, therefore, is referred to as ITIL 2011. ITIL v3 is now used to refer to ITIL 2011. The most recent version of ITIL is ITIL4, issued in 2019. You can find more information on it here.

ITIL v3 (often referred also as ITIL 2011 or ITIL) provides a cohesive set of best practices derived from public and private sectors. ITIL v3 helps IT Service Management providers, whether they are in-house providers or operating at market level, to deliver quality services that are in line with business needs, by developing the necessary processes, functions and capabilities.

Key benefits of ITIL v3 (or ITIL 2011)
  • Improvement in IT services
  • Reduction of costs
  • Improvement in customer satisfaction due to a better approach to service delivery
  • Improvement in productivity
  • Better use of skills and experience
  • Improved supply of services compared to third parties
ITIL certification pathway

The ITIL v3 Qualification Scheme provides a modular approach to gain competences on the ITIL v3 framework and is made up of a series of qualifications based on different aspects of ITIL v3 Best Practice, with varying degrees of depth and detail.

ITILCreditsScheme

There are five levels of qualification:

ITIL v3 Foundation (often referred also as ITIL 2011 or simply ITIL Foundation) beginner level
The Foundation level is the 'entry level' qualification and offers basic knowledge of the key elements, concepts and terminology used in the ITIL v3 service lifecycle, including the links between the lifecycle stages, the processes used, and their contribution to Service Management practices.

ITIL v3 Practitioner (often referred as ITIL 2011 or simply ITIL Practitioner) Level 
The Practitioner level has been created as a stepping stone between the Foundation and Intermediate levels and aims to improve an individual's capacity to adopt and adapt ITIL in their organisation.

ITIL v3 Intermediate (often referred as ITIL 2011 or simply ITIL Intermediate) Level
The Intermediate level qualifications have a modular structure, articulated in two streams, lifecycle (suitable for those intending to focus on the process and practice elements used, and the management capabilities needed to deliver quality Service Management practices) and capabilities (most applicable to those who are looking to gain specialized, knowledge in one or more processes, with focus on the day-to-day execution of ITIL v3 practices and how they interact), with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation level and Practitioner, and provide an industry-recognized qualification.

ITIL v3 Expert (often referred as ITIL 2011 or simply ITIL Expert)
The ITIL v3 Expert level of certification is aimed at those individuals who are interested in demonstrating advanced knowledge of the ITIL v3 programme in its entirety. The certificate is awarded to candidates who have done a series of ITIL v3 qualifications and have achieved optimum knowledge and competency in ITIL  v3 Best Practice.

ITIL v3 Master Level
To obtain the ITIL v3 Master qualification individuals must be able to explain and justify how they choose and apply a range of ITIL v3 knowledge, principles, methods and techniques, as well as how ITIL v3 management techniques can be maintained in order to achieve the desired business results. This is demonstrated through practical assignments.

PDU - ITIL certification pathway

iLEARN is an Authorized Training Partner (ATP) of the Project Management Institute. Our ITIL (ITIL v3) training courses provide Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation for each level of the ITIL certification pathway:

To learn more about the PDUs allocation according to the PMI Talent Triangle and to discover all of our online training courses and exam packages for each certification level, click on one of the links above.

Please note that, in order to earn PDUs attending this course provided by iLEARN as an Authorized Training Partner (ATP), the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.

For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.

ITIL COURSES: choose your own way 

The ITIL v3 (or ITIL 2011) courses are run by accredited ITIL teachers and they are designed based on solid experiences in the implementation of ITIL v3 in IT organisations of all sizes and sectors.

The ITIL v3 (or ITIL 2011) courses can be followed in different ways:

  • Classic
    • on pre-scheduled dates: traditional classroom training at iLEARN premises
    • in-house: traditional classroom training scheduled based on client needs and at customer's or iLEARN premises
  • Distant-learning: following a remote classroom by means of a webconference
  • E-learning: training provided through our online learning management system from anywhere and anytime
  • ONE-to-ONE: access to e-learning platform and interactive sessions via web-conference with the accredited teacher
Useful Links

Thanks to the new App "iLEARN LMS", you can access your e-learning course from anywhere and at anytime you want on your mobile devices. Download it now!

 

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ITIL v3 (also known as ITIL 2011) online training courses, exams and certifications provided by iLEARN

Frequently Asked Questions

With the purchase of e-learning packages with 7, 14, 30 and 120 days of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

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No, prices shown on this website are to be considered VAT-exclusive and VAT is applicable according to law. If the buyer is extra-EU or if a EU company is duly registered on VIES system (VAT Information Exchange System), VAT is not charged. You can verify if VAT is applicable or not in your case by making a check-out test (VAT calculation is performed, but you can stop the purchase process in any moment).  

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7, 30 and 120 are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

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The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

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During the purchase process it is possible to register data and details of each participant. 

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Exam voucher code is usually automatically issued at the end of the access to the e-learning course. Anyway it can also be issued in advance upon request of the candidate. In case of purchase for exam only, exam voucher code is issued at confirmation of purchase, always after the receipt of payment.

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It is possible to pay by credit card (VISA, Mastercard circuits), Paypal or bank transfer.

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Bring A Friend promotion allows iLEARN customers to gain benefits by promoting iLEARN courses to friends, colleagues or simply contacts.

The process is very simple:

1) Purchase a product on iLEARN website and create your wallet (a welcome credit of 10€ to use for future purchases will be already available for you)

2) Once you create your wallet, you will receive TWO coupon codes: one for you (code starting with BAFO) and one for your contacts (code starting with BAFF).

3) Start spreading and sharing the discount coupon code (BAFF) to your network, contacts and friends. If they use it to purchase products on iLEARN website, they will benefit of discounts up to 15%!

4) What are the benefits for you? Every time your Friends purchase products on iLEARN website using the discount coupon code you provided them, your wallet will be recharged with new credits (in Euros)! You can earn up to 40€ per each purchase of your friends! 

5) What's left? USE YOUR FULL CREDIT IN EUROS TO ORDER NEW PRODUCTS ON iLEARN WEBSITE! 

Please, find all details about this promotion at this page: https://www.innovativelearning.eu/promos-news/bring-a-friend.html 

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