ITIL® v3 Courses

ITIL v3 (also known as ITIL 2011) online training courses, exams and certifications provided by iLEARN

iLEARN is an ATO (Accredited Training Organization) of PeopleCert for ITIL® courses and exams
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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.


ITIL® v3 certification scheme is not available anymore from 1st January 2023.
If you are interested in taking an ITIL certification, please visit the page of the new ITIL® 4 certification scheme.


ITIL® (Information Technology Infrastructure Library) is the most widespread and globally used framework for IT Service Management. It has undergone several changes over time since the first version of the late '80s to the version of the early 2000s, known as ITIL v2. Later ITIL v3 was the term frequently used for the 2007 update, which should be more correctly referred to as ITIL 2007. The last edition of ITIL was published in 2011 and, therefore, is referred to as ITIL 2011. ITIL v3 is now used to refer to ITIL 2011. The most recent version of ITIL is ITIL4, issued in 2019. You can find more information on it here.

ITIL v3 (often referred also as ITIL 2011 or ITIL) provides a cohesive set of best practices derived from public and private sectors. ITIL v3 helps IT Service Management providers, whether they are in-house providers or operating at market level, to deliver quality services that are in line with business needs, by developing the necessary processes, functions and capabilities.

Key benefits of ITIL v3 (or ITIL 2011)
  • Improvement in IT services
  • Reduction of costs
  • Improvement in customer satisfaction due to a better approach to service delivery
  • Improvement in productivity
  • Better use of skills and experience
  • Improved supply of services compared to third parties
ITIL certification pathway

The ITIL v3 Qualification Scheme provides a modular approach to gain competences on the ITIL v3 framework and is made up of a series of qualifications based on different aspects of ITIL v3 Best Practice, with varying degrees of depth and detail.


There are five levels of qualification:

ITIL v3 Foundation (often referred also as ITIL 2011 or simply ITIL Foundation) beginner level
The ITIL® v3 Foundation level is the 'entry level' qualification and offers basic knowledge of the key elements, concepts and terminology used in the ITIL v3 service lifecycle, including the links between the lifecycle stages, the processes used, and their contribution to Service Management practices.

ITIL v3 Practitioner (often referred as ITIL 2011 or simply ITIL Practitioner) Level 
The ITIL® v3 Practitioner level has been created as a stepping stone between the Foundation and Intermediate levels and aims to improve an individual's capacity to adopt and adapt ITIL in their organisation.

ITIL v3 Intermediate (often referred as ITIL 2011 or simply ITIL Intermediate) Level
The Intermediate level qualifications have a modular structure, articulated in two streams, lifecycle (suitable for those intending to focus on the process and practice elements used, and the management capabilities needed to deliver quality Service Management practices) and capabilities (most applicable to those who are looking to gain specialized, knowledge in one or more processes, with focus on the day-to-day execution of ITIL v3 practices and how they interact), with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation level and Practitioner, and provide an industry-recognized qualification.

ITIL v3 Expert (often referred as ITIL 2011 or simply ITIL Expert)
The ITIL v3 Expert level of certification is aimed at those individuals who are interested in demonstrating advanced knowledge of the ITIL v3 programme in its entirety. The certificate is awarded to candidates who have done a series of ITIL v3 qualifications and have achieved optimum knowledge and competency in ITIL  v3 Best Practice.

ITIL v3 Master Level
To obtain the ITIL v3 Master qualification individuals must be able to explain and justify how they choose and apply a range of ITIL v3 knowledge, principles, methods and techniques, as well as how ITIL v3 management techniques can be maintained in order to achieve the desired business results. This is demonstrated through practical assignments.


PDU - ITIL certification pathway

Our ITIL (ITIL v3) training courses can provide Professional Development Units (PDUs) through an auto-declaration procedure on PMI’s portal. Here below you can find more details about the PDUs allocation for each level of the ITIL certification pathway:

To learn more about the PDUs allocation according to the PMI Talent Triangle and to discover all of our online training courses and exam packages for each certification level, click on one of the links above.

Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.

For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.

ITIL COURSES: choose your own way 

The ITIL v3 (or ITIL 2011) courses are run by accredited ITIL teachers and they are designed based on solid experiences in the implementation of ITIL v3 in IT organisations of all sizes and sectors.

The ITIL v3 (or ITIL 2011) courses can be followed in different ways:

  • Classic
    • on pre-scheduled dates: traditional classroom training at iLEARN premises
    • in-house: traditional classroom training scheduled based on client needs and at customer's or iLEARN premises
  • Distant-learning: following a remote classroom by means of a webconference
  • E-learning: training provided through our online learning management system from anywhere and anytime
  • ONE-to-ONE: access to e-learning platform and interactive sessions via web-conference with the accredited teacher
Useful Links

Thanks to the new App "iLEARN LMS", you can access your e-learning course from anywhere and at anytime you want on your mobile devices. Download it now!


AppStoreENG   PlaySotreENG en qrcode.42991117

Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

  • billing to a non EU company or citizen
  • billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link:

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us ( so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

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With the purchase of e-learning packages with 14, 30, 120 and 180 days of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

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30, 120 or 180 are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

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The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

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During the purchase process it is possible to register data and details of each participant. 

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Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date.
In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.

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It is possible to pay by credit card (VISA, Mastercard circuits), PayPal or bank transfer.

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