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iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams

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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

The ITIL Foundation course introduces the glossary and content of the ITIL framework, in particular the approach to the Service Lifecycle and the processes involved in this. The course also prepares the participants for the ITIL Foundation certificate in IT Service Management exam.

Access duration
  • 120 access days to the platform
  • Exam to do by the selected date
ITIL Foundation online course details
  • 39 lessons (10 hours of video recorded by an accredited teachers)
  • Downloadable PDF documents with detailed content (slides, explanations) for each lesson
  • Mid course quiz with immediate online correction
  • Exercises and solutions
  • 2 official mock exams

To complete the course and have an optimal exam preparation, we recommend you to spend at least 21 hours of study.

Online course format and characteristics
  • Access 24/7
  • For further information about online courses, please click here
Online exam format and characteristics

For more information about technical requirements and online exam procedure, please click here.

Typology

120 days online course with exam

Location

Online

Accreditation

PEOPLECERT

Discounted price

399,00€
359,10€ up to 31/08/2019

Access duration of the course

120 days

Demo

To access the free demo of this course and all the other available demos, click here.

Language

French

Objectives

The objectives of ITIL Foundation course are to gain knowledge and understanding in following areas:

  • Service Management practice (understanding)
  • Service Lifecycle (understanding)
  • Key principles and model (understanding)
  • Selected roles (knowledge)
  • Selected functions (knowledge)
  • Technologies and architecture (knowledge)
  • ITIL Qualification scheme (knowledge)

Who it is aimed at

The course is aimed at IT professionals involved in the strategy, design, implementation and delivery of company IT services and, more generally, those who want a overall guide to universally recognised best practice in IT Management.

Contents

The course familiarises participants with the content of the ITIL Service Strategy, Service Design, Service Transitions, Service Operation and Continual Service Improvement books.

A particular attention is paid to the development of a culture oriented to the service in IT organizations.

To view the detailed course programme for ITIL Foundation please download this pdf  icona pdf

Prerequisites

To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute, available in english. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here. 

Teacher language

French

Material course language

French

Exam type

Online

Certification

ITIL Foundation official certificate

Certificate type

Online

Exam language

French

Exam certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the adress you provide at the exam registration.



Attendance certificate

With this option you can request to receive the official attendance certificate, available in electronic (pdf) or paper format (shipping included).



Voucher code validity*

The voucher allows you to take the online exam with the appointed Examination Institute. You will automatically receive the exam voucher code as of the closing date of your account on the platform. If you are ready to take the exam before this date, contact us to get your exam voucher code. The voucher is valid for six months from the date of issue unless the option chosen below provides another expiry date.
N.B: Please note that there are additional costs for the extension of the voucher validity and for the rescheduling of the exam session if already booked.





ITIL® Foundation 120d with exam (french) online course in provided by iLEARN Innovative Learning