The ITIL® Service Operation training course looks in-depth at the concepts, processes and methods set out in the Service Operation phase (supply and management of IT services) of the Service Lifecycle.
To complete the course and have an optimal exam preparation, we recommend you to spend at least 20 hours of study.
For more information about technical requirements and online exam procedure, please click here.
To access the free demo of this course and all the other available demos, click here.
The module Service Operation focuses on the coordination and implementation of activities that enable the continuous management and the operation of the products and services developed or implemented during service strategy, design and transition phases of IT Service Lifecycle and the technologies and resources used for their provision.
IT professionals who want to learn about the concepts and elements of the ITIL Service Operation phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Service OperationManagement Phase).
The course may also be of interest to those intending to obtain the Expert or Master level qualification.
To take part in the ITIL Service Operation course you must have one of the following certificates:
Once you buy the course, you will be required to send the certificate.
To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute, available in english. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.
Official ITIL Service Operation certificate