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ITIL® Practitioner 120d with exam (french) online course in French provided by iLEARN Innovative Learning



iLEARN is an ATO (Accredited Training Organization) of PeopleCert for ITIL® courses and exams
 
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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

ITIL® Practitioner prepares individuals for a broad range of challenges faced within ITSM, equipping them with practical guidance, confidence and know-how to adopt and adapt the ITIL framework according to an organization's requirements.

ITIL Practitioner is complementary to and fits in with the current ITIL qualification scheme.

ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level qualifications.

Access duration
  • 120 access days to the platform
  • Exam to do by the selected expiry date
ITIL Practitioner online course details
  • 10 lessons (7 hours of video recorded by an accredited teachers)
  • Downloadable PDF documents with detailed content (slides, explanations) for each lesson
  • Exercises and solutions
  • 2 official mock exams
  • Official manual in digital format (paper version available for a fee by clicking on the option “ Add the manual in paper format” at the bottom of this page) – We recommend choosing the manual in the language of the course, if available
  • PeopleCert official exam simulator (optional service for a fee that allows candidates to test the real exam experience, in addition to the mock exam/s already included in the course. To obtain it, please select the option “PeopleCert official exam simulator”) - coming soon

To complete the course and have an optimal exam preparation, we recommend you to spend at least 21 hours of study.

Online course format and characteristics
  • Access 24/7
  • For further information about online courses, please click here
Online exam format and characteristics

For more information about technical requirements and online exam procedure, please click here.

PDU - ITIL Practitioner

Our ITIL® Practitioner training course can provide 21 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:

Technical: 4
Leadership: 4
Strategic: 13

Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.

 

For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.

Location

Online

Accreditation

PEOPLECERT

Discounted price

Select Country
599,00EUR
539,10EUR up to 31/12/2022

Access duration of the course

120 days

Language

French

Objectives

ITIL Practitioner is a practical approach to adopting and adapting ITIL

IT service management professionals will complete their ITIL Practitioner certification capable of confidently and successfully acting on their existing knowledge base and adapting it in any context. ITIL Practitioners not only speak the language of ITSM, they also know how to translate it according to their organization?s needs. ITIL Practitioners have a clear understanding of how to structure improvement initiatives, and have greater confidence to drive them forward when returning to the workplace.

ITIL Practitioners focus on the Continual Service Improvement (CSI) approach as a way to structure improvement initiatives.
They draw on a comprehensive toolkit that guides them when:

  • Driving organizational change
  • Improving communication
  • Measuring and reporting on success

So at any level, organizations benefit from practical, insightful employees armed and ready to align improvement initiatives with specific business goals.

Who it is aimed at

It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services. Where ITIL Foundation focuses on the 'what' and the 'why', ITIL Practitioner shows 'how' to start adopting and adapting the ITIL framework within day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives.

Contents

  • ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.
  • ITIL Practitioner also covers three key areas crucial for success of any improvement initiatives :
    • Organizational Change Management
    • Communication
    • Measurement and Metrics.
  • The ITIL Practitioner guidance follows 9 Guiding Principles:
    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

Prerequisites

To take the ITIL Practitioner exam, individuals must hold an existing ITIL Foundation certificate.

Though formal training is not mandatory, attendance at an accredited ITIL Practitioner course is strongly recommended.

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

French

Material course language

French

Exam type

Online

Certification

ITIL Practitioner official certificate

Certificate type

Online

Exam language

French
PURCHASE OPTIONS – COMPLETE YOUR PACKAGE!
Exam location*

The country where the online examination is sat determines the price of the product.
For more information, please read the Commercial Conditions (1.3 Exam location).

Please, select one of the below options.



ITIL® v3 Intermediate voucher code validity*

The voucher allows you to take the online exam with the Examination Institute PeopleCert. You will automatically receive the exam voucher code as of the opening date of your account on the platform. In any case, iLEARN reserves the right to send the exam voucher in every moment after the purchase.

ITIL® v3 Intermediate/Practitioner/MALC exams will be discontinued from 1st January 2023. For this reason, voucher codes will be valid only until 31/12/2022.

Please read the exam session rescheduling and the voucher extension policies at this link.

Exam available until 31/12/2022. I confirm I have read terms. - 0.00EUR


Exam certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the address you provide at the exam registration.

Paper format - 30.00EUR


Add the manual in paper format

The price of this package includes the official course manual in digital format. You can request the paper version paying an extra fee, selecting this option.

If you select this option, please send us by email the shipping address for the manual.

I want to request the official manual in paper format. - 99.00EUR


Attendance confirmation

With this option you can request to receive the attendance confirmation, available in electronic (pdf) format.

PDF format - 10.00EUR


PeopleCert Take2 - Second exam attempt

Add the re-sit option to your exam voucher!
iLEARN gives you the chance to retake the exam in case you fail the first attempt.
You will have up to 6 months from the date of the first attempt to retake your exam.

Add a second attempt to your exam voucher. - 55.00EUR


PROMO - ADD FOR FREE AN iLEARN COURSE

By purchasing any online package, iLEARN gives you the possibility to access an online course for free for 30 days from ones listed below.
iLEARN also offers the possibility to add the relevant exam at a reduced price.
Furthermore, by selecting a ScrumLearn® or KanbanLearn® training course, you can choose to obtain also 1-year free access to EasyBoards®, one of the best enteprise Kanban or Scrum team software tools integrated in our training offer for free.

For the complete list of our free courses, please visit this link.





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