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In this showcase you will find a selection of training courses and exams in the ITIL® EXPERT TRACKS context. 
To look for a course or an exam specifically, you can use the "Search courses/exams prices" tool that you will find below.
If you do not see the course or exam you want, please contact us.

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iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams

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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

The ITIL® v3 Expert level of qualification, often referred also as ITIL 2011 Expert, is recommended for those interested in demonstrating an advanced level of knowledge in ITIL best practice and supporting its use at their organization or as a consultant. Acquiring this level of knowledge offers the candidate opportunities, both on a personal and professional front, contributing significantly to the possibility of having a career in the field of IT Service Management. Candidates who obtain this level of certification meet the primary requirement for undertaking the ITIL Master certification, the highest level of qualification in the ITIL field.

Acquiring the ITIL® v3 (ITIL 2011) Expert level



The ITIL® v3 qualification scheme offers a modular approach for learning about best practice. This means that candidates can personalise their training pathway combining various training courses in accordance with their own needs and requirements. 

The Intermediate level qualifications are designed as a modular structure divided into two flows:

  • Lifecycle: suitable for those who wish to focus on the individual stages of the life cycle of IT services and gain the knowledge necessary to organize the Service Quality Management practices.
  • Capability: more suitable for those who wish acquiring specialization and knowledge in one or more processes, with particular attention to the execution day to day of ITIL practices and the way in which they interact.

The intermediate course are more detailed than the Foundation and Practitioner levels and each one provides a different focus on IT Service Management.

Online ITIL® v3 (ITIL 2011) EXPERT offer

The proposal is based on the intermediate Capability and Lifecycle levels, on the ITIL® v3 Practitioner course and on the ITIL MALC course.

The proposal is broken down into various packages to choose according to the number of credits already obtained in other ITIL exams. 
The packages differ by the number of courses and exams provided.

Path choice

It is possible to take all or just a few of certifications of an intermediate module, in accordance with your needs. It is possible to obtain the credits needed to reach the ITIL® v3 (ITIL 2011) EXPERT level choosing one of the Capability or Lifecycle paths or combining both modules, being careful not to choos courses whose topics might overlap. To know what courses overlap, see the intormation on AXELOS website (sections Low - Moderate - High Degree of Overlap).
It is also possible to choose the ITIL® v3 Practitioner course in order to obtain the credits necessary to achieve the level ITIL® v3 (ITIL 2011) EXPERT. The ITIL ® v3 Practitioner course focuses on the implementation and continual improvement of the IT Service Management practices and can be an excellent complement to the detailed knowledge obtained on processes.

For any questions about the optimal path, please contact us.

Credits PACKS

To carry our the course and the exam ITIL MALC and become ITIL® v3 (ITIL 2011) EXPERT, you must have earned at least 15 credits.
You can choose the package more suitable for you in according to the number of credits already obtained.

ONE PACK  3 - 4 credits * 

Course and exam MALC + 1 choosable course among: Capability (OSA, RCV, SOA, PPO) - Lifecycle (ST, SS, SD, SO, CSI) - ITIL® v3 Practitioner

TWO PACK   6 - 8 credits *
Course and exam MALC + 2 choosable courses among: Capability (OSA, RCV, SOA, PPO) - Lifecycle (ST, SS, SD, SO, CSI) - ITIL® v3 Practitioner

THREE PACK   9 - 12 credits *
Course and exam MALC + 3 choosable courses among: Capability (OSA, RCV, SOA, PPO) - Lifecycle (ST, SS, SD, SO, CSI) - ITIL® v3 Practitioner

FOUR PACK   12 - 16 crediti *
Course and exam MALC + 4 choosable courses among: Capability (OSA, RCV, SOA, PPO) - Lifecycle (ST, SS, SD, SO, CSI) - ITIL® v3 Practitioner

FIVE PACK   15 - 19 credits *
Course and exam MALC + 5 choosable courses among: Capability (OSA, RCV, SOA, PPO) - Lifecycle (ST, SS, SD, SO, CSI) - ITIL® v3 Practitioner

* The specified credits are those that can be obtained with the combinations of courses proposed for each package.
Please note that each Capability course gives 4 credits, while each Lifecycle course and the ITIL® v3 Practitioner course give 3 credits.

It is advisable to avoid overlaps by consulting the information on the AXELOS website.

ITIL® (ITIL® v3) Expert online training courses, exams and certifications provided by iLEARN. This certification is a key requirement for undertaking the ITIL® Master certification.

Frequently Asked Questions

With the purchase of e-learning packages with 7, 14, 30 and 120 days of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

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No, prices shown on this website are to be considered VAT-exclusive and VAT is applicable according to law. If the buyer is extra-EU or if a EU company is duly registered on VIES system (VAT Information Exchange System), VAT is not charged. You can verify if VAT is applicable or not in your case by making a check-out test (VAT calculation is performed, but you can stop the purchase process in any moment).  

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30, 120 or 180 are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

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The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

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During the purchase process it is possible to register data and details of each participant. 

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Exam voucher code is usually automatically issued at the end of the access to the e-learning course. Anyway it can also be issued in advance upon request of the candidate. In case of purchase for exam only, exam voucher code is issued at confirmation of purchase, always after the receipt of payment.

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It is possible to pay by credit card (VISA, Mastercard circuits), Paypal or bank transfer.

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Bring A Friend promotion allows iLEARN customers to gain benefits by promoting iLEARN courses to friends, colleagues or simply contacts.

The process is very simple:

1) Purchase a product on iLEARN website and create your wallet (a welcome credit of 10€ to use for future purchases will be already available for you)

2) Once you create your wallet, you will receive TWO coupon codes: one for you (code starting with BAFO) and one for your contacts (code starting with BAFF).

3) Start spreading and sharing the discount coupon code (BAFF) to your network, contacts and friends. If they use it to purchase products on iLEARN website, they will benefit of discounts up to 15%!

4) What are the benefits for you? Every time your Friends purchase products on iLEARN website using the discount coupon code you provided them, your wallet will be recharged with new credits (in Euros)! You can earn up to 40€ per each purchase of your friends! 


Please, find all details about this promotion at this page: 

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