The ITIL® Service Strategy training course looks in-depth at the concepts, processes and methods set out in the Service Strategy phase (definition of the strategy for IT services) of the Service Lifecycle.
- 120 access days to the platform
- Exam to do by the selected expiry date
ITIL Service Strategy online course details
- 12 lessons (6 hours of video recorded by an accredited teachers)
- Downloadable PDF documents with detailed content (slides, explanations) for each lesson
- Exercises and solutions
- 2 official mock exams
To complete the course and have an optimal exam preparation, we recommend you to spend at least 20 hours of study.
Online course format and characteristics
- Access 24/7
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Online exam format and characteristics
For more information about technical requirements and online exam procedure, please click here.
Typology120 days online course with exam
Access duration of the course120 days
To access the free demo of this course and all the other available demos, click here.
To gain a complete overview of the Service Strategy management phase: how to conceive, develop and carry out service management as a strategic element.
Who it is aimed at
IT professionals who want to learn about the concepts and elements of the ITIL Service Strategy phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Service Strategy Management Phase).
The course may also be of interest to those intending to obtain the Expert or Master level qualification
To take part in the ITIL Service Strategy course you must have one of the following certificates:
- ITIL Foundation (2007 o 2011)
- ITIL v2 Foundation + v3 Foundation Bridge
Once you buy the course, you will be required to send the certificate.
To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute, available in english. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.
Material course language
Official ITIL Service Strategy certificate