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iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams

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For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

The ITIL Operational Support and Analysis training course examines in-depth the concepts, processes and methods provided for in a series of processes in the Service Lifecycle, in particular those useful for the supply and management of services in production (Service Operation phases of the Service Lifecycle).

Details of ITIL OSA online exam

A questionnaire with 8 (eight) multiple choice questions.
Each question has 4 possible answers with one worth 5 (five) and the others worth 3 (three), 1 (one) and 0 (zero) respectively. The pass mark for the exam is 28/40 or 70%.

The exam lasts for 90 minutes for candidates who take it in their mother tongue. Candidates who take the exam in their non-native language have 120 minutes for the exam and may use a dictionary.

Online exam format and characteristics

For more information about technical requirements and online exam procedure, please click here.

Typology

Exam only

Location

Online

Accreditation

PEOPLECERT

Individual price

299,00€

Duration

Voucher valid 6 months

Demo

To access the free demo of this course and all the other available demos, click here.

Language

English, French, Brazilian, Danish, German, Japanese, Spanish (Latin American)

Prerequisites

To pass the ITIL Operational Support and Analysis exam, you must have one of the following certificates:

  • ITIL Foundation (2007 o 2011)
  • ITIL v2 Foundation + v3 Foundation Bridge

After having purchased and paid for the course, they will be asked to send the certificate.

The following are also advisable:

  • between 2-4 years experience in the field of IT Service Management
  • knowledge of Operational Support and Analysis management in your own organisation.

To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute, available in english. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here. 

Exam type

Online

Certification

ITIL Operational Support and Analysis official certificate

Certificate type

Online

Exam language

English, French, Brazilian, Danish, German, Japanese, Spanish (Latin American)

Exam certificate

The official electronic certificate (e-certificate) is provided free of charge and automatically, as a result of exam, and it has the same validity of the paper certificate.
If you still want to receive the paper certificate, in addition to the electronic certificate, choose this option. The certificate will be sent directly to the adress you provide at the exam registration.



Voucher code validity*

The voucher allows you to take the online exam with the appointed Examination Institute. You will automatically receive the exam voucher code as of the closing date of your account on the platform. If you are ready to take the exam before this date, contact us to get your exam voucher code. The voucher is valid for six months from the date of issue unless the option chosen below provides another expiry date.
N.B: Please note that there are additional costs for the extension of the voucher validity and for the rescheduling of the exam session if already booked.



Exam language*

The exam is available in different languages. To proceed with the purchase, we ask you to choose the language of your exam.





ITIL® Operational Support and Analysis exam (all languages) online exam provided by iLEARN Innovative Learning